1. Damn your drainage system around your mall. It had been like 2 floods occurred. As the big guy in that area, take heed. For crying out loud, the current of river that forms after a heavy downpour is around you. It's your responsibility also as a merchant to care for the well-being of your customers.
PLEASE DON'T WAIT FOR A 3rd FLOOD.
2. Damn your receipt details during SALE.
OMG, got me so frustrated when I looked at my receipt last time SM Dept Store had a big sale last week. You wouldn't know which items get the discounts coz they sum it all up at the end of your bought item list and then deduct the total. They have this gibberish-for-crying-out-loud-numbers beside the deduct-able amount.
IT IS NOT OK! VERY VERY VERY 100% NOT OK. Transparency PLS. It's a receipt FOR customers! Not for your managers/database! We need to calculate what we bought and if there really was a discount! Be damned... For a retail store so BIG and popular, what a MAJOR FLAW.
You must have felt I'm such a whiner and a hater. In truth though, I really love shopping at SM. In fact, whenever the office offers GCs and ask us which store we would have them for, I would always choose SM. The ambiance is great, the huge selection is great, the staffs are OK. All in all a good shopping experience. However though, their stuffs are a bit pricey. One time, I saw these Nexcare water-proof-cartoon-print-band-aids at ACE Hardware, they were priced like for P160-175 I think. And I bought those same band-aids at Rose Pharmacy for only P120. Huge difference if you ask me.
Going back to the complaints department, I really hope SM would do something about them. Especially since I will be going more often there as soon as FOREVER21 opens which by the way no info has been out about when its opening will be. I am sooo excited! :)
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